Need help with your Vape7Store order, a TPD or compliance question, or product advice from our UK shop team? We're here to help.

Get in touch

Email: support@vape7store.co.uk
Customer service hours: Monday to Friday, 9am to 5pm UK time
Response time: We reply to every email within 24 hours on working days

Before you email us

Most questions are answered faster on our policy pages:

Shipping & Delivery Policy — same-day dispatch before 2pm, free UK delivery thresholds, tracked options
Refund & Returns Policy — 14-day cancellation, 30-day faulty goods, sealed hygiene rules
Privacy Policy — how we handle your data under UK GDPR
Terms & Conditions — ordering, age verification and consumer rights

What to include in your email

Your order number (begins with #VP- or appears in your confirmation email)
The product name or pod flavour you're asking about
A clear description of the issue, with photos if it's a faulty product

Trade, wholesale & press

For wholesale enquiries, bulk orders or press requests, email support@vape7store.co.uk with "Wholesale" or "Press" in the subject line and we'll route it to the right person.

Compliance

Vape7Store is a UK-based retailer. All products listed on our website are TPD compliant and notified to the MHRA. We do not sell to anyone under 18, and orders are age-verified at delivery.

Online contact form coming soon — for now, email is the fastest way to reach us.