Terms and Conditions

Introduction

These terms and conditions govern your use of vape7store.co.uk and all purchases made through this website. By placing an order, you agree to be bound by these terms. Please read them carefully before purchasing. Vape7Store reserves the right to update these terms at any time. Changes take effect when posted on this page. The "Last Updated" date at the top of this page indicates when these terms were most recently revised. If you do not agree with any part of these terms, please do not use this website or place any orders.

About Us

Vape7Store is a UK-based online retailer selling rechargeable prefilled pod kits and nicotine salt e-liquids. Our registered business address and contact details are listed on our Contact Us page. All correspondence regarding orders, returns, complaints, or enquiries should be directed to the email address provided on that page.

Age Restriction

All products sold on Vape7Store contain nicotine or are intended for use with nicotine-containing e-liquids. UK law prohibits the sale of nicotine-containing vaping products to anyone under the age of 18. By placing an order on this website, you confirm that you are 18 years of age or older. We carry out age verification checks on all orders. If we are unable to verify your age, your order will not be processed and any payment taken will be refunded in full. We may request photographic identification such as a driving licence or passport to complete verification. We reserve the right to cancel any order where age verification cannot be satisfactorily completed. Attempting to purchase vaping products if you are under 18 is a criminal offence under UK law.

Product Information and Compliance

All products listed on Vape7Store are genuine UK stock, compliant with the Tobacco and Related Products Regulations 2016 (TRPR) and notified to the Medicines and Healthcare products Regulatory Agency (MHRA) before being offered for sale. All nicotine-containing pods and tanks have a maximum capacity of 2ml. All nicotine-containing e-liquids have a maximum strength of 20mg/ml. All nicotine-containing bottles have a maximum volume of 10ml. All packaging carries the health warnings and child-resistant features required by UK law. We make every effort to ensure product descriptions, specifications, images, and prices on our website are accurate. However, errors may occur. If we discover an error affecting your order, we will contact you before processing it. Product images are for illustration purposes and actual packaging may vary. Colours displayed on screen may differ from the physical product.

Pricing and Payment

All prices displayed on vape7store.co.uk are in pounds sterling and include VAT at the current UK rate. Delivery charges, where applicable, are displayed separately at checkout before you confirm your order. We accept the payment methods displayed at checkout. Payment is taken at the time of order. All payment card data is processed through PCI-DSS compliant payment gateways. Vape7Store does not store your payment card details on our servers. We reserve the right to change prices at any time without prior notice. Price changes do not affect orders already confirmed and paid for. In the event of a pricing error, we will notify you and offer the option to proceed at the correct price or receive a full refund.

Orders and Contract Formation

Placing an order on our website constitutes an offer to purchase. A contract between you and Vape7Store is formed only when we dispatch your order and send you a dispatch confirmation by email. We reserve the right to refuse or cancel any order at our discretion, including where age verification fails, where we suspect fraudulent activity, where a product is out of stock, or where a pricing error has occurred. If we cancel your order, we will refund any payment taken in full.

Delivery

We aim to dispatch all orders placed before 2PM Monday to Friday on the same working day. Orders placed after 2PM or on weekends and bank holidays will be dispatched on the next working day. Delivery timescales depend on the shipping method selected at checkout and are estimates, not guarantees. Under the Consumer Rights Act 2015, we have a default obligation to deliver goods within 30 days unless a different period has been agreed. Risk in the goods passes to you upon delivery. If your order has not arrived within the estimated delivery window, please contact us and we will investigate with our delivery partner. If goods are damaged or missing on arrival, please contact us within 48 hours of delivery with photographs of any damage. We will arrange a replacement or refund at our discretion.

Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. The cancellation period expires 14 days after the day on which you, or a person you have nominated, physically receives the goods. To exercise your right to cancel, you must inform us of your decision by a clear statement sent to the email address on our Contact Us page. You may use the following wording: "I hereby give notice that I cancel my order for the following goods, ordered on [date] and received on [date]." If you cancel your order, you must return the goods to us within 14 days of informing us of your cancellation. You are responsible for the cost of returning the goods unless they are faulty or we sent you the wrong item. Goods must be returned in their original, unopened, and sealed condition. We cannot accept returns of products where the seal has been broken, the packaging has been opened, or the product has been used. This is because vaping products are sealed for hygiene and safety reasons, and once opened they cannot be resold. If you return goods that have been opened or used, we reserve the right to deduct an appropriate amount from your refund to reflect the diminished value of the goods.

Refunds

If you cancel your order within the 14-day cooling-off period and return the goods in their original sealed condition, we will process a full refund, including the cost of standard delivery, within 14 days of receiving the returned goods or evidence of return, whichever is earlier. We will refund you using the same payment method you used to place the original order. If goods are faulty, not as described, or we sent the wrong item, we will refund the full purchase price including any return delivery costs you incurred. Your statutory rights under the Consumer Rights Act 2015 are not affected by these terms.

Faulty Goods and Your Statutory Rights

Under the Consumer Rights Act 2015, all goods must be of satisfactory quality, fit for purpose, and as described. If you receive a product that is faulty, not of satisfactory quality, or does not match its description, you have a short-term right to reject the goods within 30 days of delivery for a full refund. After 30 days but within six months, you have the right to request a repair or replacement. If a repair or replacement is not possible or unsuccessful, you are entitled to a full refund. After six months, the burden of proof shifts to you to demonstrate the fault was present at the time of delivery. To report a faulty product, please contact us with your order number, a description of the fault, and photographs where possible. Nothing in these terms affects your statutory rights as a consumer.

Nicotine and Health Warnings

All nicotine-containing products sold on Vape7Store carry the following warning as required by UK law: "This product contains nicotine which is a highly addictive substance." Nicotine-containing vaping products are not suitable for non-smokers, persons under 18, pregnant or breastfeeding women, or persons with cardiovascular conditions. If you experience adverse effects from any product purchased from Vape7Store, stop using it immediately and seek medical advice. We sell vaping products as consumer goods, not as medicinal products. We do not make any health claims about vaping or nicotine products.

Intellectual Property

All content on vape7store.co.uk — including text, product descriptions, images, logos, page designs, and code — is the property of Vape7Store or its licensors and is protected by UK intellectual property laws. You may not reproduce, distribute, modify, or republish any content from this website without our prior written consent. Product names and brand names referenced on this website are the trademarks of their respective owners. Their use on our website does not imply endorsement by or affiliation with the trademark holder beyond the normal retail relationship.

Limitation of Liability

To the fullest extent permitted by law, Vape7Store's total liability to you for any claims arising from your use of this website or your purchase of products shall not exceed the total amount you paid for the specific order giving rise to the claim. We are not liable for any indirect, incidental, or consequential losses arising from your use of our products or website. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 or any other applicable legislation.

Privacy

Your personal data is processed in accordance with our Privacy Policy, which is available on a separate page of this website. By using this website, you acknowledge that you have read and understood our Privacy Policy. For full details on what data we collect, how we use it, your rights under UK GDPR, and how we handle cookies, please refer to our Privacy Policy page.

Governing Law and Disputes

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these terms or your use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer, you also have the right to raise a complaint through an alternative dispute resolution (ADR) provider. We are willing to engage with ADR to resolve disputes where appropriate. You may also contact your local Citizens Advice Bureau or Trading Standards office for guidance on your consumer rights.

Contact Us

If you have questions about these terms, wish to exercise your cancellation rights, report a faulty product, or make a complaint, please contact us using the details on our Contact Us page. We aim to acknowledge all complaints within 48 hours and resolve them as quickly as possible.

Frequently Asked Questions

Can I cancel my Vape7Store order?

Yes. Under the Consumer Contracts Regulations 2013, you have 14 days from receiving your goods to cancel without giving a reason. Goods must be returned in their original, unopened, sealed condition. You are responsible for return postage unless the item is faulty.

What if my vape product is faulty?

Under the Consumer Rights Act 2015, you can reject a faulty product within 30 days of delivery for a full refund. After 30 days, you can request a repair or replacement. Contact us with your order number, fault description, and photographs.

Why does Vape7Store verify my age?

UK law prohibits selling nicotine-containing vaping products to anyone under 18. We verify every customer's age before completing an order. If verification fails, the order is cancelled and any payment is refunded in full.

Can I return an opened vape product?

Vaping products are sealed for hygiene and safety. If the seal is broken or the product has been used, we may deduct an amount from your refund to reflect the reduced value. Faulty products are excluded from this — full refunds apply for genuine faults.

How long does delivery take from Vape7Store?

Orders placed before 2PM Monday to Friday are dispatched the same working day. Delivery timescales depend on the shipping method selected at checkout. Under UK law, we must deliver within 30 days unless a different period has been agreed.

Which laws govern Vape7Store's terms?

These terms are governed by the laws of England and Wales. Key legislation includes the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and Tobacco and Related Products Regulations 2016 (TRPR). Your statutory rights are never affected.