Shipping and Delivery Policy

Same-Day Dispatch

All orders placed before 2PM Monday to Friday are picked, packed, and dispatched on the same working day from our UK warehouse. Orders placed after 2PM on weekdays, or at any time on weekends and bank holidays, will be dispatched on the next working day. You will receive a dispatch confirmation email once your order has left our warehouse. This email includes your tracking number so you can follow your parcel's progress.

Delivery Options and Timescales

We offer the following delivery options for UK mainland addresses. Standard delivery is free on all orders with no minimum spend and typically arrives within two to three working days after dispatch. Express delivery is available at checkout for an additional charge and typically arrives within one working day after dispatch. Please note that these timescales are estimates provided by our delivery partners, not guarantees. Under the Consumer Rights Act 2015, we have a legal obligation to deliver your goods within 30 days of your order unless we have agreed a different timescale with you. In practice, the vast majority of Vape7Store orders arrive within two to four working days.

Delivery Areas

We deliver to all addresses within the United Kingdom, including England, Scotland, Wales, Northern Ireland, the Channel Islands, the Isle of Man, and the Scottish Highlands and Islands. Standard delivery timescales apply to UK mainland addresses. Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Channel Islands, and the Isle of Man may take one to two additional working days beyond the standard timescale. There are no additional surcharges for deliveries to any UK address — free delivery applies nationwide. We do not currently offer international shipping outside the United Kingdom.

Age-Restricted Delivery

All products sold on Vape7Store contain nicotine or are intended for use with nicotine-containing e-liquids. UK law prohibits the sale of these products to anyone under the age of 18. Our delivery partners may carry out age verification at the point of delivery. The person receiving the parcel may be asked to provide proof of age. If the person receiving the parcel cannot verify that they are 18 or older, the delivery may be refused and the parcel returned to our warehouse. If a parcel is returned to us due to failed age verification at the door, we will contact you to arrange redelivery or a refund. Please ensure that someone aged 18 or older is available to receive your parcel.

Order Tracking

Every dispatched order includes a tracking number sent to you by email. You can use this tracking number on our delivery partner's website to check the status of your parcel at any time. If you have not received a tracking email within 24 hours of placing your order (on working days), please check your junk or spam folder first. If the email is not there, contact us and we will provide your tracking details.

Risk and Ownership

Under the Consumer Rights Act 2015, we are responsible for your goods until they are physically received by you, or by a person you have nominated to receive them on your behalf, or left at a safe place you have authorised. This means that if your parcel is lost, damaged, or stolen during transit, our delivery partner's actions are our responsibility — not yours. You do not need to contact the courier directly. Contact us and we will resolve the issue. Once you or your nominated person has received the parcel, or it has been left at your authorised safe place, risk in the goods passes to you.

Failed Delivery Attempts

If our delivery partner attempts to deliver your parcel and nobody is available to receive it, they will follow their standard failed delivery procedure. This may include leaving a card with instructions for rearranging delivery, leaving the parcel with a neighbour (if you have consented to this), attempting delivery again on the next working day, or holding the parcel at a local collection point for a specified period. If your parcel is returned to us after failed delivery attempts, we will contact you to arrange redelivery. If redelivery cannot be arranged, we will issue a refund minus any additional delivery costs incurred.

Missing Orders

If your tracking shows your parcel as delivered but you have not received it, please first check with household members and neighbours who may have accepted it on your behalf. Check any safe places where parcels are routinely left at your address. If you still cannot locate your parcel, contact us within 48 hours with your order number and tracking details. We will open an investigation with our delivery partner. If the investigation confirms that your parcel was lost or not delivered, we will dispatch a replacement or issue a full refund at your preference.

Damaged Orders

If your order arrives with visible damage to the packaging or products, please contact us within 48 hours of delivery. Provide your order number and photographs of the damage to both the outer packaging and the product itself. We will arrange a replacement or issue a full refund. Please retain all packaging until your claim is resolved, as we may need this evidence when investigating with our delivery partner. Under the Consumer Rights Act 2015, goods damaged during delivery are treated as not being of satisfactory quality, and you are entitled to a full refund or replacement.

Incorrect Orders

If we have sent you the wrong product, or if your order is incomplete with items missing, please contact us within 48 hours of delivery. We will dispatch the correct or missing items at no additional cost and arrange collection of any incorrect items sent in error. You do not need to pay for return postage when we have made the error.

Order Amendments and Cancellations Before Dispatch

If you need to change or cancel your order before it has been dispatched, please contact us as soon as possible. We process orders quickly to meet our same-day dispatch commitment, so there is a limited window to make changes after placing your order. If your order has already been dispatched, it cannot be amended. You can still exercise your 14-day cancellation right once the goods are delivered. Please see our Refund and Returns Policy for full details.

Bank Holidays and Peak Periods

We do not dispatch orders on UK bank holidays. Orders placed on bank holidays will be dispatched on the next working day. During peak periods such as the weeks before Christmas, Black Friday, and the period leading up to the October 2026 Vaping Products Duty, delivery timescales may be longer than usual due to increased volume across the courier network. We will update our website with revised timescale estimates during any known peak periods.

Contact Us About Delivery

If you have any questions about delivery, need to report a missing or damaged order, or require an update on your parcel's status, please contact us using the details on our Contact Us page. Include your order number in all correspondence. We aim to respond to all delivery enquiries within 48 hours during working days.

Frequently Asked Questions

Does Vape7Store offer free delivery?

Yes. Standard delivery is free on all orders with no minimum spend. Free delivery covers all UK addresses including Scotland, Northern Ireland, Channel Islands, Isle of Man, and Highland and Island postcodes.

How quickly does Vape7Store dispatch orders?

Orders placed before 2PM Monday to Friday are dispatched the same working day. Orders placed after 2PM or on weekends and bank holidays are dispatched on the next working day. You receive a tracking number by email once dispatched.

What happens if my vape order arrives damaged?

Contact us within 48 hours of delivery with your order number and photographs of the damage. We will arrange a replacement or full refund. Under the Consumer Rights Act 2015, damaged goods are our responsibility, not yours.

Will someone need to be home to receive my order?

Possibly. Vaping products are age-restricted, and our delivery partner may verify that the person receiving the parcel is 18 or older. If age cannot be verified at the door, the delivery may be refused.

Does Vape7Store deliver to Northern Ireland and Scottish Highlands?

Yes. We deliver to all UK addresses with no additional surcharges. Deliveries to Northern Ireland, Scottish Highlands and Islands, Channel Islands, and Isle of Man may take one to two extra working days.

What if my tracking says delivered but I have not received it?

Check with household members, neighbours, and safe places first. If still missing, contact us within 48 hours. We will investigate with our delivery partner and dispatch a replacement or issue a full refund if the parcel is confirmed lost.