Grape Ice

Please note that we shall not be held responsible for any delays caused by events that are beyond our control. In case our supply of products is delayed due to an event beyond our control, we will inform you as soon as possible and take all necessary measures to reduce the impact of the delay. If we do so, we will not be liable for any delays caused by such events. However, if there is a significant risk of substantial delay, you may choose to terminate the contract and receive a refund for any products you have paid for but have not yet received. This means that if there is an error in the pricing of a product, the correct price will be charged. If the correct price is higher than the price stated at the time of purchase, the customer will be contacted for instructions before the order is accepted. If the pricing error is obvious and could reasonably have been recognized by the customer, and the order has already been processed, the company may end the contract and refund any payments made by the customer, while requesting the return of the goods. (a) We reserve the right to reduce the refund amount (excluding delivery costs) to account for any decrease in the product’s value caused by your handling of it in a manner that is not acceptable in a retail setting. Please refer to our Refunds & Returns Policy for guidance on acceptable handling practices and examples. In the event that we have already refunded you the price paid before inspecting the goods, and we subsequently discover that you have handled them in an inappropriate way, you will be required to repay us the appropriate sum. (b) The maximum refund for delivery costs will be equal to the cost of delivery via the least expensive method we offer. For instance, if we provide delivery for a product in 1-3 days at one cost, but you choose to have the item delivered in 24 hours at a higher cost, we will only refund the amount that corresponds to the cheaper delivery option. We will process any refunds owed to you as soon as practicable. If you have exercised your right to change your mind, then your refund will be issued within 14 days of the date on which we receive the product from you or, if earlier, the date on which you provide us with proof that you have shipped the product back to us. (a) If the product you purchased is faulty or has been misdescribed, you may have a legal right to terminate the contract, receive a refund, or have the product repaired, replaced, or service re-performed. (b) If you wish to terminate the contract due to our actions or what we have communicated to you, you may do so. (c) If you have changed your mind about the product, you may be eligible for a refund during the cooling-off period, subject to deductions and return shipping costs. If you are ending the contract due to reasons (a) to (c) mentioned below, the contract will be terminated immediately, and you will be refunded in full for any products that have not been provided, and you may be entitled to compensation: We will provide you with the information regarding the costs of delivery on our website. After the acceptance of your order, we will notify you of the expected delivery date. We will strive to dispatch the products to you as promptly as possible, and in any case, no later than 30 days from the date of acceptance of your order. Please note that we shall not be held responsible for any delays caused by events that are beyond our control. In case our supply of products is delayed due to an event beyond our control, we will inform you as soon as possible and take all necessary measures to reduce the impact of the delay. If we do so, we will not be liable for any delays caused by such events. However, if there is a significant risk of substantial delay, you may choose to terminate the contract and receive a refund for any products you have paid for but have not yet received.